New Client Registration
Legal Notice
Legal Notice
Company Name: ENDLESS FLOW LIMITEDAddress: Limassol
VAT: 60137221R
Phone: 99010092
E-mail: irenaomirou@endless-flow.com
TERMS AND CONDITIONS
Terms and Conditions
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You can renew your subscription at any time and select the preferred start date for your package.
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During Christmas, Easter, and Summer holidays, all active packages will be extended for the number of days the studio remains closed. This extension does not apply to public holidays.
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All packages are valid for 30 days from the chosen start date, except for the Single Credit option, which is valid for 7 days.
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Credits are non-transferable, non-refundable, and cannot be carried over to another user or future period. Unused credits will automatically expire at the end of their validity period.
Waiting List
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If a class is fully booked, you may add yourself to the waiting list. In case of a cancellation, a text message will be sent to confirm that you have been successfully added to the class.
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When joining the waiting list, please ensure you have available credits in your account. If there are no available credits, you will not be automatically added to the class in case of a cancellation.
Cancellation Policy
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You may cancel your booking up to 4 hours before the scheduled class time. If you cancel within this period, no credit will be deducted.
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Cancellations made less than 4 hours before the class start time will result in the loss of the corresponding credit.
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Please ensure that push notifications are enabled, as important updates and announcements will be sent through the app.
Refund and Return Policy
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All purchases are final. Endless Flow Pilates Studio operates under a no refund or return policy. Subscriptions, packages, and credits cannot be refunded, exchanged, or extended beyond their validity period, except in cases of verified technical or administrative error.
Company Details
Endless Flow Limited 📍 Amfissis 6, 3071, Limassol, Cyprus 📧 irenaomirou@endless-flow.com 📞 +357 99010092
Privacy Policy
Privacy Policy for Endless Flow
Effective Date: 19 May 2025
At Endless Flow ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application (“Endless Flow” or “the App”). By using the App, you agree to the practices described in this Policy.
1. Information We Collect
a. Personal Information
When you sign up or use the App, we may collect:
- Full Name
- Email Address
- Phone Number
- Date of Birth (optional)
- Profile Photo (optional)
- Fitness goals or class preferences
b. Usage Data
To improve your experience, we may collect:
- Class bookings, cancellations, and attendance history
- Interactions with fitness content or trainers
- Reviews, feedback, and ratings
c. Device and Technical Information
We automatically collect certain technical data such as:
- Device type and operating system
- IP address
- App version
- Crash reports, error logs, and performance metrics
d. Location Data
If you grant permission, we may access your device’s location to:
- Suggest nearby classes or events
- Customize content based on your area
e. Payment Information
If you purchase memberships, services, or book paid sessions through the App, your payment details (e.g., credit/debit card info) may be collected and processed securely by a third-party payment provider. We do not store your payment information on our servers.
2. How We Use Your Information
We use your information to:
- Provide access to fitness classes, trainers, and resources
- Process bookings and manage your schedule
- Send reminders, confirmations, and important notifications
- Deliver personalized workout and class recommendations
- Analyze user trends to improve features and usability
- Ensure the safety, security, and reliability of the App
With your consent, we may also send marketing communications about:
- New classes, workshops, or challenges
- Exclusive offers or promotions
- Events and news related to Endless Flow community
You can opt out of marketing communications at any time.
3. Sharing Your Information
We do not sell your data. We may share limited information with:
- Fitness instructors or gym partners to manage bookings
- Third-party service providers for app hosting, analytics, customer support, and notifications
- Payment processors to handle transactions securely
- Authorities if legally required (e.g., in response to subpoenas or court orders)
All third parties must agree to keep your information confidential and use it only for authorized purposes.
4. Your Rights & Choices
You have the right to:
- Access, update, or correct your personal data via your profile
- Request deletion of your account and data
- Revoke consent for push notifications or location services via your device settings
- Opt out of promotional communications
- Request a copy of your personal data (where applicable under local laws)
For EU/EEA users, we comply with the General Data Protection Regulation (GDPR), including your rights to data portability and to lodge complaints with a data protection authority.
5. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize your data.
6. Security Measures
We implement industry-standard safeguards (encryption, secure servers, access controls) to protect your data. However, no system is completely secure, and we encourage users to protect their login credentials.
7. Children’s Privacy
The App is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from children without verified parental consent. If you believe we have mistakenly collected such data, please contact us immediately.
8. Third-Party Links & Social Media
The App or our social pages may link to third-party websites or platforms. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those services.
9. Updates to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will:
- Update the “Effective Date”
- Notify you through the App or via email, if appropriate
We recommend checking this page periodically for the latest version.
10. Contact Us
For questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Email: info@endless-flow.com
© 2025 Legal Notice - Privacy Policy - Terms and Conditions